Our philosophy is that success comes from serving others.
That’s why we staff our office with concerned call takers who are ready to put you first and schedule an appointment at your convenience. We employ the best trained electricians so that you’ll be more than satisfied with your service experience and you will never have to worry about the quality of person that is in your home. We have a management staff that constantly reviews our systems and performance so that we can find ways to better serve you, our client.
We know you value your property so we will respect it and keep our work area clean and free of hazards. We’ll give you a Straight Forward PriceTM before we begin the work, so that you can relax and get on with your life.
We understand the value of Education and Affiliating with other successful companies. That is why we encourage our team to further their education and we offer ongoing training for our electricians and office staff. We know training is a constant process that enables us to serve you better and better. To help us with the resources we need to better serve your needs and continually improve our operation, we are members of Electricians’ Success International, an organization comprised of the only the top 1% of Electrical service companies in North America, just like us.
We are also active in local associations, networking groups, and the Chamber of Commerce. All of these professional affiliations allow us to get to understand the needs of YOU, our client.
We also understand the importance of listening to our Clients.
We understand that we would not be in business if it weren’t wonderful clients. Our job is to deliver what you want, when you want it! We know in order to do that we have to listen. We survey each customer in house after the service and our lines are always open to answer any questions or concerns.
A customer who calls in with a concern or complaint, receives top priority in our office and w e do whatever it takes to satisfy the customer. We firmly stand behind all of our warranties and guarantees. Listening to our customers allows us to deliver the service that you need today.
We know how to follow-through.
Everything else that we do is of no value to you if we don’t back it up in writing and follow-through on our promises. So we guarantee our work, period. No ifs, ands or buts. If for some reason you are not satisfied, we’ll do it over with the least amount of inconvenience to you and of course, for free.
We’ll openly discuss any problems or concerns you have with any work we do and we won’t let you go until you are satisfied. It’s our Number #1 goal, to satisfy every client.
If you have ever had a bad experience with another service company, you can see how different we strive to be. Our Electricians take pride in the fact that they work for an organization that is truly concerned with the health, safety, and comfort of their clients and we are proud to employ the very best electricians in our area! That is the Martella Electric Company Difference.